Automation Experts Ltd – www.automationexperts.co.uk

Immediate Job Opportunity

Engineering Internal Customer Service

West Midlands

£20k – £30k

Pension, Training

SHJ 20837

A leading supplier of intelligent automation solutions are looking for Engineering Customer Service Co-Ordinator, to ensure the customer service department support desk, field service and spare parts provision is achieved within SLA guidelines and that revenue opportunities are maximised.

It is essential that you have some engineering knowledge. The ability to read engineering drawings is highly advantageous, therefore this role would suit a Graduate Engineer, Maintenance Engineer or Service Engineer with good commercial and computer literacy  skills: Excel, Word etc

Responsibilities: 

• Answer customer's technical requests
• Quote spare parts and organise quotations for engineer site visits for breakdown and planned maintenance activities
• Be the first point of contact for customer enquires
• Phone support, emails and conference calls
• Manage cases within Salesforce 

Your daily tasks will involve hotline support, resource planning, spare parts enquiries, raising requisitions for purchasing of spares and pro-active sales of service and support contracts.

Requirements:

• Technical engineering qualification
• Results oriented with a positive outlook 
• Clear focus on high quality of work

The successful candidate must be professional, credible, and have a good eye for detail and an appreciation of financial systems related to sales and service. This is an excellent time to be joining this expanding company. Training and personal progression available.

For further information call Sharon Hill on 01902212000 or 07764207419.Alternatively, email a copy of your current CV to Sharon.Hill@automationexperts.co.uk  quoting the above reference number.