Global industrial & mechatronics solution provider currently operating in 29 countries across 4 continents – Automotive, Food & Beverage, Healthcare, Plastics & Pharmaceutical sectors.
Field Service Engineer
£30,000 - £41,000 + Mercedes Car.
Electrical and Mechanical Discipline – Multi-skilled. West Midlands.
Family-run business. High Tech Products.
Ref: 21891
Field Service Engineer – The Role:
Provide repair services either in-house or on-site, alongside services for troubleshooting, maintenance & basic programming for robots on scheduled, emergency or 24/7 basis
Diagnose, repair & maintain both 4- & 6-axis robot systems & associated controllers
Respond to customer service issues by telephone / electronic means as required
Document equipment performance, reporting the results for the purpose of troubleshooting, repair & restart of customer robot systems
Complete detailed Field Service reports for all customer calls, document any service interventions in CRM database & complete all related administration
Coordinate responsibilities, activities & schedule with Field Service Team Leader, Team Members & Technical Manager to ensure customer satisfaction
Communicate frequently with customers to ensure that all expectations are being met
To be included in the 24/7 on-call rota. This may require response to calls out of standard working hours
To deliver our maintenance / user training courses as & when required
Field Service Engineer – The Person:
Hold a full valid UK driving license with a clean record
Valid passport or capability to get one as international travel will be required
Higher level Engineering Qualification or relevant
Minimum of 3 years’ automation and/or Technical Service experience
Willing to undertake travel up to 50% - 75% of the time
Experience of electrical/electronic & mechanical troubleshooting, preventative maintenance as well as repair & refurbishment
Experience of reading & interpreting electrical/mechanical drawings & related technical documents
Good communication skills, being comfortable liaising with all levels
To work using own initiative with minimal supervision
Able to build strong customer relationships
Previous Experience of working with SAP would be advantageous
For further information call Mitch Jenderko
Available on 01902212000 or 07719021763
Or email: mitch.jenderko@automationexperts.co.uk