This developing company specialise in the provision of materials handling solutions for many different industries. As well as designing and manufacturing their own automated handling systems, they work alongside leading equipment suppliers to create bespoke solutions for clients with the objective to enhance efficiency, increase production and improve reliability. Now due to internal promotion they require an experienced:

Snr Service Engineer/ Team Leader

£45-55k + Benefits

Lancashire

Ref: 23229

Snr Service Engineer / Team Leader - The Role:

• Overseeing all facets of the After Sales Service Office, including personnel and technical resources
• Direct reporting to the MD
• Managing customer enquiries, generating quotes, order processing, and ensuring on-time delivery
• Parts management
• Active promotion of preventive maintenance service contracts to end users
• Leading a team of customer service technicians and support advisors
• Strategically organising service activities to optimise efficiency and financial performance
• Providing technical support to both customers and engineers in the field
• Cultivating courteous and respectful communication with customers and employees
• Overseeing invoicing for service and parts, credit control and invoice resolution
• Coordinating allocation of engineers for breakdowns and routine service tasks

Snr Service Engineer / Team Leader - The Person:

• HNC or equivalent in an engineering discipline
• Prior exposure to service management roles is advantageous
• Demonstrable commercial acumen
• Effective people management skills, including team evaluations
• Proficiency in Microsoft Office and Windows-based programs
• Exceptional organisational and time management capabilities
• Outstanding dedication to customer service excellence
• Collaborative mindset with a proven aptitude for teamwork
• A multi-skilled engineering background
• Proficient in interpreting Engineering Drawings

Located in the North West, role is commutable from Wigan, Lancashire, Manchester, Warrington & Liverpool

For further information call Thomas Evans

Available on: 01902212000 or 07519122540

Or email: thomas.evans@automationexperts.co.uk